CANCELLATION AND REFUND POLICY

1. PREAMBLE

SIMPLY FIVE STUDIO (hereinafter "The Agency") is committed to delivering exceptional creative and fabrication solutions. However, we understand that circumstances may change. This Cancellation and Refund Policy ("Policy") outlines the terms under which cancellations may be requested and refunds may be processed. By engaging our Services or purchasing our Products, You agree to be bound by the terms below.

2. CANCELLATION POLICY

2.1. Cancellation by the Client (Digital & Creative Services)

• Retainer-Based Services: For ongoing monthly services (e.g., Social Media Management, SEO, Performance Marketing), You may cancel the service by providing a minimum of 30 days' written notice prior to the next billing cycle. No refunds will be issued for the current billing month.

• Project-Based Services: For one-time projects (e.g., Web Development, Branding), cancellation requests must be submitted in writing via email to the Agency.

  • Pre-Commencement: If cancellation is requested after payment but before any work has commenced (including research or brainstorming), a cancellation fee of 10% of the total project value will be deducted to cover administrative costs.

  • Post-Commencement: Once work has commenced, the advance deposit/retainer is non-refundable. You will be liable to pay for all work completed up to the point of cancellation based on our standard hourly rates, even if the final deliverable was not reached.

2.2. Cancellation by the Client (Print & Fabrication Products)

• Custom Orders: Since our print and signage fabrication solutions are made-to-order and customized to Your specific requirements, cancellations are NOT accepted once the "Approval for Production" has been given or if the raw materials have been procured.

• Pre-Production: If a cancellation is requested prior to the procurement of materials or start of production, a partial refund may be considered at the sole discretion of the Agency, subject to a deduction of design fees and administrative charges.

2.3. Cancellation by the Agency

We reserve the right to cancel a project or order at any time for reasons including but not limited to:

• Non-payment or late payment of invoices.

• Breach of the Terms and Conditions.

• Unethical, illegal, or abusive conduct by the Client.

• Force Majeure events rendering fulfillment impossible. In such cases, a refund for the unfulfilled portion of the service/product may be issued, less any costs already incurred by the Agency.

3. REFUND POLICY

3.1. Eligibility for Refunds

Refunds are processed only under specific conditions:

• Service Deficiency: If the Agency fails to deliver the agreed-upon scope of work due to its own negligence or inability.

• Product Defects: For physical goods (signage/print), refunds or replacements are applicable only if the product is delivered in a damaged condition or with significant deviations from the approved proofs (excluding standard color variances as noted in the Terms).

3.2. Non-Refundable Items

The following are strictly non-refundable:

• Advance Deposits: The initial deposit (typically 50%) paid to book the project slot and resources.

• Third-Party Costs: Any fees paid to third parties on Your behalf, including but not limited to Google/Meta Ad Spend, Domain Registration, Hosting Fees, Software Licenses, or Stock Asset purchases.

• Completed Milestones: Fees associated with project milestones that have already been approved by the Client.

• Change of Mind: Refunds will not be granted due to a "change of mind" or "change in business strategy" after work has commenced.

4. REFUND PROCESS AND TIMELINES

4.1. Raising a Request

To request a refund or cancellation, You must contact us in writing at [Insert Email] with your Order ID/Invoice Number and a detailed reason for the request. For damaged physical goods, photographic evidence must be attached and sent within 24 hours of delivery.

4.2. Processing Timeline

Upon receiving a request, the Agency will evaluate it within 3-5 business days.

• Approval: If the refund is approved, we will initiate the transaction.

• Credit Method: Refunds will be processed to the original method of payment (Source Account) used during the transaction (e.g., Credit Card, Debit Card, Net Banking, or UPI). We cannot issue refunds to a different account or via cash.

• Duration: Once initiated, the credit may take 5 to 7 business days (or longer, depending on your bank's policy) to reflect in Your account.

5. CHARGEBACKS

You agree to contact the Agency to resolve any disputes prior to issuing a chargeback with your bank or credit card provider. Initiating a chargeback without prior communication or for a validly delivered service/product will be considered a breach of contract. The Agency reserves the right to dispute such chargebacks with full documentation of services rendered and to pursue legal action for the recovery of funds and damages.